Privacy Policy

FISH&CHIPS is committed to protecting customer privacy and handling personal information responsibly.

This Privacy Policy explains how we collect, use, and protect customer information when using our website or placing an order.

By using this website, customers agree to the practices described in this policy.

COMPANY INFORMATION

FISH&CHIPS

📍 The Workspace Basildon
7 High Pavement
Basildon
England
SS14 1EA

☎ +44 7927967300

✉ fishchips2026@hotmail.com

INFORMATION WE COLLECT

We may collect the following information:

  • Customer name
  • Delivery address
  • Email address
  • Phone number
  • Order information
  • Payment confirmation details
  • Website usage information

Information is collected when customers:

  • Place an order
  • Contact customer support
  • Submit website forms
  • Browse the website

PAYMENT INFORMATION

Payment transactions are processed through third-party payment providers.

We do not store full payment card details on our website servers.

Payment providers may collect and process payment information according to their own privacy policies and security procedures.

HOW WE USE CUSTOMER INFORMATION

Customer information may be used to:

  • Process orders
  • Coordinate deliveries
  • Provide customer support
  • Respond to enquiries
  • Manage refunds
  • Improve website functionality
  • Prevent fraudulent activity
  • Maintain operational records

ORDER COMMUNICATION

Customers may receive communication relating to:

  • Order confirmations
  • Delivery updates
  • Customer support responses
  • Refund processing
  • Service-related notifications

We do not sell customer personal information to third parties.

INFORMATION SHARING

Customer information may be shared with operational service providers where necessary, including:

  • Delivery coordination partners
  • Payment processing providers
  • Technical website service providers

Information is shared only where reasonably necessary for business operations.

DATA SECURITY

We implement reasonable measures to help protect customer information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure

However, no internet transmission or electronic storage method can be guaranteed as completely secure.

DATA RETENTION

Customer information may be retained for:

  • Operational purposes
  • Legal compliance
  • Financial record keeping
  • Dispute resolution
  • Fraud prevention

Retention periods may vary depending on operational or legal requirements.

CUSTOMER RIGHTS

Customers may request:

  • Access to personal information
  • Correction of inaccurate information
  • Deletion requests where applicable
  • Information regarding data handling

Requests may require identity verification before processing.

COOKIES

Our website may use cookies to:

  • Improve website functionality
  • Support checkout sessions
  • Remember preferences
  • Analyse website performance

Customers can manage cookies through browser settings.

Please review our Cookie Policy for further information.

THIRD-PARTY LINKS

This website may contain links to third-party websites or services.

FISH&CHIPS is not responsible for the privacy practices or content of third-party websites.

POLICY UPDATES

This Privacy Policy may be updated periodically to reflect operational, legal, or technical changes.

Customers are encouraged to review this page regularly.

CONTACT INFORMATION

FISH&CHIPS

📍 The Workspace Basildon
7 High Pavement
Basildon
England
SS14 1EA

☎ +44 7927967300

✉ fishchips2026@hotmail.com

CUSTOMER NOTICE

By using this website or placing an order, customers acknowledge and accept the terms outlined in this Privacy Policy.