Frequently Asked Questions

Find answers to common questions about ordering, delivery, menu availability, refunds, and customer support.

If you need additional assistance, please contact our support team.

ORDERS

How do I place an order?

Customers can browse our menu online, add dishes to cart, and complete checkout directly through the website.

Can I place orders in advance?

Yes. Selected orders may be scheduled in advance depending on operational availability and delivery capacity.

Will I receive order confirmation?

Yes. Orders are confirmed after successful checkout and processing.

Can I modify my order after checkout?

Order changes may be possible before meal preparation begins. Please contact support as soon as possible.

DELIVERY

Do you charge delivery fees?

No. We do not charge separate delivery fees.

All menu prices displayed on the website are inclusive with no additional delivery charge added at checkout.

How long does delivery take?

Estimated delivery time is usually:

1–3 hours for standard orders
Longer during peak evening periods or weekends

Delivery times may vary depending on location and operational conditions.

Which areas do you deliver to?

Delivery availability depends on operational coverage and scheduling capacity within selected UK areas.

What happens if my delivery is delayed?

Customers may contact support for delivery updates and assistance.

We aim to communicate delays whenever possible during busy periods.

MENU & FOOD

Are dishes prepared fresh?

Yes. Orders are prepared after successful order confirmation.

Do your dishes contain allergens?

Some dishes may contain:

Nuts
Seafood
Soy
Gluten
Dairy
Egg

Customers should review ingredients carefully before ordering.

Can I request special dietary adjustments?

Some requests may be accommodated depending on kitchen availability. Please contact support before ordering.

PAYMENTS

What payment methods do you accept?

We accept major online card payment methods available during checkout.

When is payment processed?

Payment is processed during checkout before order preparation begins.

REFUNDS

Can I request a refund?

Eligible refund requests may be reviewed for:

Non-delivery
Incorrect orders
Verified quality concerns
Duplicate payments

Are refunds available after food preparation?

Refunds are generally not available for change-of-mind requests after meal preparation has started.

How long do refunds take?

Approved refunds are usually processed within 5–10 business days depending on the payment provider.

CUSTOMER SUPPORT

How can I contact customer support?

☎ +44 7927967300
✉ fishchips2026@hotmail.com

What are your support hours?

Monday – Friday
10:00 AM – 9:00 PM

Saturday – Sunday
11:00 AM – 10:00 PM

CUSTOMER NOTICE

Customers are encouraged to review all menu details, delivery information, and refund policies before placing an order.

FAQ