This Delivery Policy explains how FISH&CHIPS manages food order delivery, estimated delivery times, delivery areas, and customer responsibilities.

Customers are encouraged to review this policy before placing an order.

DELIVERY SERVICE

FISH&CHIPS provides Chinese takeaway delivery services across selected UK delivery areas.

Orders are prepared after confirmation and dispatched according to operational scheduling and delivery availability.

DELIVERY FEES

We do not charge separate delivery fees.

All menu pricing displayed on the website is inclusive, and no additional delivery charge is added during checkout.

DELIVERY AREAS

Delivery availability depends on:

Customer location
Operational coverage
Kitchen scheduling
Order volume
Delivery capacity

Some postcodes or locations may be temporarily unavailable during busy periods.

ESTIMATED DELIVERY TIMES

Typical delivery estimates are:

Standard Orders: 1–3 hours
Peak Evenings & Weekends: Additional delays may apply

Delivery times are estimates only and may vary due to:

Traffic conditions
Weather
High order volume
Operational delays
Delivery distance

ORDER PROCESSING

Orders are processed after:

Successful checkout completion
Order confirmation
Kitchen preparation scheduling

Preparation and delivery begin only after operational acceptance.

CUSTOMER RESPONSIBILITIES

Customers are responsible for:

Providing accurate delivery information
Ensuring someone is available to receive the order
Providing correct contact details
Reviewing order details before checkout

Incorrect customer information may result in delays or failed delivery attempts.

FAILED DELIVERY ATTEMPTS

If delivery cannot be completed due to:

Incorrect address information
Customer unavailability
Inaccessible delivery location
Failure to answer contact attempts

the order may be cancelled without refund once food preparation has been completed.

DELIVERY SUPPORT

Customers may contact support regarding:

Delivery status updates
Order issues
Address corrections (before dispatch)
Delivery assistance

Support availability depends on business hours and operational capacity.

FOOD QUALITY & PACKAGING

Orders are packaged for takeaway delivery and prepared according to operational food handling procedures.

Customers should consume food promptly after delivery for the best experience.

ORDER ISSUES

Customers should report:

Missing items
Incorrect orders
Significant quality concerns

as soon as possible after receiving the order.

Requests may be reviewed according to our Refund Policy.

CONTACT INFORMATION

FISH&CHIPS

📍 The Workspace Basildon
7 High Pavement
Basildon
England
SS14 1EA

☎ +44 7927967300

✉ fishchips2026@hotmail.com

BUSINESS HOURS

Monday – Friday
10:00 AM – 9:00 PM

Saturday – Sunday
11:00 AM – 10:00 PM

CUSTOMER NOTICE

By placing an order through this website, customers acknowledge and accept the delivery terms outlined in this Delivery Policy.