This Refund Policy explains how FISH&CHIPS handles refund requests, order issues, and customer support relating to food delivery orders.

Customers are encouraged to review this policy before placing an order.

GENERAL REFUND POLICY

Due to the nature of freshly prepared food products, refund eligibility is reviewed on a case-by-case basis.

Refunds may be approved for eligible issues including:

NON-DELIVERY

If an order is not delivered due to operational issues, customers may be eligible for:

Delivery issues caused by incorrect customer information may not qualify for a refund.

If customers receive the wrong items, they should contact support as soon as possible after delivery.

Resolution options may include:

If there is a significant issue relating to food quality, customers should contact support promptly with:

Requests are reviewed individually based on operational records and order details.

Refunds are generally not available for:

Orders may only be cancelled before kitchen preparation begins.

Once meal preparation has started, cancellations may not be possible.

Customers should contact support immediately if cancellation is required.

Approved refunds are generally processed within:

Processing times may vary depending on the payment provider and banking institution.

Customers are encouraged to contact our support team directly before initiating payment disputes or chargebacks.

We aim to resolve eligible issues quickly and fairly through direct customer support.

Customers should:

📍 The Workspace Basildon
7 High Pavement
Basildon
England
SS14 1EA

☎ +44 7927967300

Monday – Friday
10:00 AM – 9:00 PM

Saturday – Sunday
11:00 AM – 10:00 PM

By placing an order through this website, customers acknowledge and accept the terms outlined in this Refund Policy.